Marco's Pizza
Sandwich Shop
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Location and hours
Location
2231 Sam Rayburn Hwy, Melissa, TX
(469) 885-8900
Hours
More details
Reviews
Overall rating
(1)
(1 reviews)
December 21, 2024
What a shame. Used to love this place, but new management is god awful. Multiple times now in the past couple weeks the pizzas that we usually love have tasted awful. Like can't even eat them and just reek of some chemical smell (freezer burn?). Called tonight about it and asked if they changes anything. Frank, the completely unprofessional manager, answered the phone and insisted nothing changed and blamed our taste buds. My whole family was affected so we know that isnt true and, when my mom insisted as such very politely, Frank got mad, issued a refund despite us not even mentioning jt, and attempted to ban us from ordering in the future (uh huh, sure). My mom was nothing but polite on the phone with him and was just trying to make him aware with a possible issue with the pizzas. Used to love this chain but Frank is ruining it with his idiotic, unprofessional management.
